HandleHero Terms of Service

1. Who May Use HandleHero

You may use HandleHero only if you can form a binding contract with Coreva and are not barred from doing so under applicable law. You must be at least 18 years old.

If you use HandleHero on behalf of a business, agency, or other organization, you represent that you are authorized to bind that organization to these Terms, and “you” includes that organization.

2. Key Terms

These capitalized terms have the following meanings throughout:

Account

The individual HandleHero login you use to sign in. An Account belongs to a person, not to a Business. One Account may have access to several Businesses.

Business

A business workspace within HandleHero, with its own profile, knowledge, widget, Campaigns, Inbound Leads, and Prospect Data. Each Business is separate from every other Business, including other Businesses the same Account can access.

Business Operator

The Account that created and operates a Business. The Business Operator controls that Business’s configuration and who may access it.

Business Member

An Account the Business Operator has invited into a Business to work with its Campaigns, prospects, leads, and operational information, according to the permissions HandleHero provides.

Authorized User

The Business Operator and the Business Members of a particular Business, while their access to it is active.

Campaign

An outbound prospecting campaign run for a specific Business. A Business may have several Campaigns.

Campaign Host

The Account responsible for purchasing and paying for a particular paid Campaign.

Customer Data

Information you or your Authorized Users submit to HandleHero, and information submitted to a Business through that Business’s HandleHero widget, chat, or forms. It includes Business profile and knowledge content, configuration, and Inbound Leads.

Inbound Lead

Information a person submits directly to a Business through that Business’s HandleHero widget, chat, or forms.

Prospect Data

Information HandleHero generates or makes available for a Business through its outbound features, described in Section 9.

3. Accounts, Businesses, and Access

An Account is not a Business. You may create and operate your own Business, be invited into Businesses operated by others, and be an Authorized User of several Businesses at once. You may see the Campaigns, leads, and prospects of each Business you are authorized to access, and only those.

Access to one Business gives you no rights in any other Business, even when the same Account, Business Operator, or organization can access both. Information belonging to one Business must stay with that Business unless these Terms expressly allow otherwise.

You are responsible for the accuracy of the information you provide and for all activity that occurs under your Account.

4. Business Operators and Business Members

The Business Operator controls Business-level configuration, including Business settings, inviting and removing Business Members, widget configuration, knowledge content, integrations, and other settings that apply to the whole Business. The Business Operator is responsible for deciding who should have access to the Business and for removing access when it is no longer appropriate.

Business Members may access and work with the Business’s Campaigns, prospects, leads, and operational information according to the permissions HandleHero provides. Only Authorized Users may access a Business, and each Authorized User must use their own Account.

The Business Operator is responsible to Coreva for the use of its Business by the Authorized Users it admits, and each Authorized User is responsible for their own conduct under these Terms.

5. Account Security

Keep your credentials, authentication codes, recovery methods, and any second-factor device confidential and secure, and notify us promptly at the contact address below if you believe your Account has been accessed without your permission.

To protect Accounts, Businesses, and the people whose information HandleHero holds, we use security measures that may include email verification, multi-factor authentication, one-time authentication codes, recovery methods, temporary lockouts after repeated failed attempts, rate limits, session controls, and security notifications. We may require additional verification before sensitive actions and may change these measures over time.

You must not share your credentials or authentication codes, allow anyone else to use your Account, or attempt to bypass, disable, or interfere with any authentication, security, or rate-limit control. We may suspend or restrict an Account where we reasonably believe it is necessary to protect the platform, our customers, or the people whose data the platform holds.

6. Campaigns, Campaign Hosts, and Billing

HandleHero may offer free features and paid products, including paid Campaigns, prospect volumes, add-ons, and usage-based features. Prices and what each purchase includes are described at the point of purchase, and payments are processed by our payment processor.

Each paid Campaign has a Campaign Host: the Account that purchased it and whose payment method pays for it. Ordinarily, only the Campaign Host may manage that Campaign’s payment information, cancel or resume its renewal, change its purchased volume, or take other billing actions for it. Having access to the Business or to the Campaign does not, by itself, give anyone billing authority.

• Paid Campaigns renew automatically for successive billing periods, on the terms shown at purchase, until renewal is cancelled.
• Fees are charged in advance for each billing period and are exclusive of taxes, which the paying party is responsible for where applicable.
• Except where required by law, fees already paid are non-refundable, including for a billing period in which renewal was cancelled.
• Add-ons and usage-based features are billed as described when you purchase or enable them.

We may change pricing. Changes to a recurring price take effect at the next renewal after notice to the Campaign Host.

7. Cancelling Renewal and Campaign End

Cancelling a paid Campaign means cancelling its renewal. It does not stop an already-paid Campaign immediately. The Campaign continues through the end of its current paid service period, and the Campaign Host may resume renewal before that period ends where the product allows it.

At the end of the paid period, if renewal remains cancelled:

• processing for that Campaign stops;
• the Campaign becomes ended and inactive; and
• the Campaign’s history, including its prospects, contacts, research, scores, Ready records, and activity, may remain available to the Business’s Authorized Users, subject to our Privacy Policy and retention practices.

Cancelling a Campaign’s renewal does not delete the Campaign, the Business, or any Account. Those are separate actions, described in Section 22.

8. Customer Data

As between you and Coreva, you and the applicable Business retain your rights in Customer Data: your Business information, knowledge content, configuration, the Inbound Leads submitted to your Business, and other information you submit.

You grant Coreva a non-exclusive license to host, process, copy, transmit, and display Customer Data as needed to operate, secure, support, and improve HandleHero for you, including through the service providers described in our Privacy Policy.

You are responsible for having the rights, permissions, and notices required to submit Customer Data to HandleHero and to have it processed as described in these Terms and our Privacy Policy.

9. Prospect Data

“Prospect Data” means the information HandleHero generates, compiles, or makes available for a Business through its outbound features. It may include, as applicable:

• companies and prospects, and their business details;
• business contact information, including names, roles, business email addresses, and business or mobile phone numbers where offered;
• LinkedIn and other business or professional profile information;
• research, enrichment results, qualification results, scores, statuses, and verified contact information; and
• related research and output generated by Hero (Scout).

Prospect Data is Business-scoped. It is made available for the legitimate internal business use of the specific Business for which HandleHero generated it. Each Business has its own prospect entitlement and its own prospect history.

Subject to these Terms and payment of applicable fees, Coreva grants each Business a limited, non-exclusive, non-transferable, non-sublicensable license to use its Prospect Data for that Business’s internal business purposes. Prospect Data is licensed, not sold. Neither you nor the Business acquires ownership of the underlying facts about companies or people, and nothing in these Terms transfers ownership of HandleHero’s platform, research methods, scoring systems, models, software, or datasets.

Prospect Data is not exclusive. The same company or contact may be researched and made available independently to other Businesses, including other Businesses on the same Account.

10. Permitted Use and Export of Prospect Data

Authorized Users of a Business may use that Business’s Prospect Data for the Business’s own sales and business development, and may export it to or use it with tools they use on behalf of that same Business, such as:

• a CRM, sales platform, or email platform;
• outreach and sequencing tools;
• an internal spreadsheet or report; and
• integrations the Business has authorized.

Exporting Prospect Data does not remove the Business-specific restriction. Exported Prospect Data may be used only for the same Business, under these Terms, wherever it is stored.

11. No Resale or Cross-Business Transfer

Unless Coreva expressly authorizes it in a separate written agreement or a specific HandleHero partner or reseller program, you may not, and may not allow anyone else to:

• sell, resell, license, sublicense, rent, publish, or distribute Prospect Data, including as a list or database;
• provide Prospect Data as, or incorporate it into, a standalone data product or commercial contact database;
• use HandleHero primarily to build databases or lists for resale;
• transfer one Business’s Prospect Data to another Business for that other Business’s independent sales or marketing;
• pool Prospect Data across unrelated Businesses or clients for redistribution; or
• allow an unrelated third party to use Prospect Data for its own purposes.

12. Agencies and Service Providers

A Business may admit agencies, consultants, contractors, sales representatives, or other service providers as Authorized Users. They may use that Business’s Prospect Data only on behalf of that Business.

Working inside a Business does not give a service provider the right to use that Business’s Prospect Data for another client, resell or redistribute it, add it to a commercial contact database, or use it for the service provider’s own unrelated business activities.

13. Inbound Leads

Inbound Leads are different from Prospect Data. Information a person submits directly to a Business through that Business’s HandleHero widget, chat, or forms is that Business’s Customer Data, handled under our Privacy Policy and applicable law.

Authorized Users of that Business may work with its Inbound Leads. Another Business does not receive any rights in those Inbound Leads merely because the same Account or organization can access both Businesses.

14. Prospect Quality, Labels, and Duplicates

HandleHero may apply labels and indicators to Prospect Data, such as “verified,” “qualified,” or “Ready,” along with scores, confidence indicators, and similar designations. These describe the outcome of HandleHero’s automated research, validation, and qualification criteria at the time they were applied.

They are meaningful signals, but they do not guarantee that any information is complete, current, or error-free, that an email address or phone number is deliverable or reachable, that a prospect will respond, or that a prospect is suitable for your particular purpose. Use your own judgment before relying on any prospect.

HandleHero may use a Business’s prospect history and identity matching to reduce delivery of prospects that Business has already received. Duplicate detection is not perfect, and we do not guarantee that duplicate or overlapping prospects will never be delivered. Prospect history is kept per Business: one Business’s history does not become another Business’s history merely because the same Account can access both.

15. Outreach and Compliance Responsibilities

HandleHero researches companies, qualifies opportunities, and identifies business contact information so your team can decide who to approach. You decide whether, when, and how to contact anyone, and you are the sender of your outreach.

You are responsible for complying with every law that applies to your outreach and your use of Prospect Data. Depending on where you and your recipients are, those may include:

• email marketing and anti-spam laws, including CAN-SPAM;
• telephone and text-messaging laws and rules, including consent, calling-time, and do-not-call requirements;
• honoring opt-out, unsubscribe, suppression, and deletion requests promptly;
• data protection law, including the GDPR and UK GDPR where a recipient is in scope, and applicable US state privacy laws; and
• any other marketing, consumer protection, or privacy law.

You must use Prospect Data only for legitimate business-to-business purposes and must not use it to contact individuals in their personal capacity or for purposes unrelated to a genuine business relationship. HandleHero is a tool; it does not provide legal advice and does not guarantee that your outreach complies with the law.

16. AI-Generated Output

HandleHero uses artificial intelligence, including large language models, for research, qualification, scoring, summaries, the website assistant and chat widget, suggested messaging, and other automated functionality.

AI output can be incomplete, out of date, or wrong. It is not legal, financial, tax, or professional advice. You are responsible for reviewing consequential output before you act on it or send it to a third party.

17. Acceptable Use

You agree not to, and not to help or allow anyone else to:

• use HandleHero for any unlawful, deceptive, fraudulent, or harmful purpose;
• send spam, harass anyone, or send content that is defamatory, obscene, or otherwise objectionable;
• impersonate anyone or misrepresent who you are, who you represent, or the origin of a message;
• upload malware, attack, probe, or breach our systems, or interfere with other customers’ use of the platform;
• scrape or harvest the platform or its output by automated means we have not authorized;
• reverse engineer the platform or attempt to extract its models, prompts, scoring methods, or underlying datasets;
• circumvent usage limits, quotas, rate limits, security controls, or billing;
• share credentials or let anyone use an Account that is not theirs;
• resell or redistribute Prospect Data, or use it across Businesses, contrary to Sections 9 through 12.

18. Account and Service Communications

By using HandleHero you agree that we may send you transactional and service communications that are necessary to operate your Account and the Businesses you access, including authentication and security messages, multi-factor authentication codes, password and account notices, Business invitations, billing notices, and account and operational notifications. These are part of the service and are not marketing messages.

19. Third-Party Services and Integrations

HandleHero relies on third-party providers for functions such as payment processing, email delivery, hosting, AI processing, and business-data and enrichment services, and can connect to tools you choose to integrate. Providers may change over time.

We are not responsible for third-party services, their availability, or their terms. Your use of a tool you connect is governed by that provider’s own agreement with you, and you are responsible for the data you send to it.

20. Intellectual Property

HandleHero, including the platform, its software, interfaces, research methods, scoring and qualification systems, models, prompts, datasets, and the HandleHero and Hero names together with their related logos and marks, is owned by Coreva or its licensors and protected by intellectual property law.

These Terms grant you a limited, non-exclusive, non-transferable right to use HandleHero while your Account is in good standing, plus the Prospect Data license in Section 9, and nothing more. All rights not expressly granted are reserved. If you send us feedback or suggestions, we may use them without obligation to you.

21. Availability and Changes

We work to keep HandleHero available and reliable, but we do not promise uninterrupted service. We may modify, add, or remove features, and we may perform maintenance that makes the platform temporarily unavailable.

Where a change materially reduces functionality you are paying for, we will give you reasonable notice.

22. Ending Access: Campaigns, Businesses, and Accounts

These are separate actions with separate effects:

• Cancelling a Campaign’s renewal stops future charges; the Campaign runs to the end of its paid period (Section 7).
• A Campaign ending stops its processing. Its history may remain with the Business.
• Leaving or being removed from a Business ends your access to that Business. It does not delete the Business, its Campaigns, or its data, and it does not affect your other Businesses.
• Deleting a Business is a Business Operator action. It may be unavailable while any of the Business’s Campaigns is still in a paid service period, and it does not cancel anyone’s billing on their behalf.
• Closing or deleting your Account ends your access to HandleHero. Paid Campaigns you host are cancelled and end as part of closing your Account. It does not delete Businesses you were only a member of.
• Suspension or termination by Coreva. We may suspend or terminate access to an Account, a Business, or a Campaign if you materially breach these Terms, if continued access creates legal or security risk, or if we stop offering the service.

Retention and deletion of data after any of these events are governed by our Privacy Policy, our retention practices, and applicable law. Export anything you are permitted to keep before you close your Account. Sections that by their nature should survive, including Sections 9 through 12 and 20 through 26, survive the end of your use of HandleHero.

23. Disclaimers

HandleHero is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Without limiting the above, we do not warrant or guarantee any number of prospects; the accuracy, completeness, or currency of any research, score, label, or contact record; email deliverability; replies, meetings, conversions, or revenue; duplicate detection; uninterrupted availability; or the accuracy of AI output.

24. Limitation of Liability

To the fullest extent permitted by law, Coreva will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, lost opportunities, or lost or corrupted data.

Our total liability arising out of or relating to HandleHero will not exceed the greater of the amounts you paid us for the platform in the twelve months before the event giving rise to the claim, or one hundred US dollars.

25. Indemnification

You agree to indemnify and hold harmless Coreva and its officers, employees, and agents from claims, damages, liabilities, and expenses, including reasonable legal fees, arising out of Customer Data, your outreach, your use of Prospect Data, your use of HandleHero, or your breach of these Terms or of applicable law.

26. Governing Law

These Terms are governed by the laws of the United States and of the state in which Coreva Technologies LLC is organized, without regard to conflict of law principles. You and Coreva agree to the exclusive jurisdiction of the courts located there for any dispute that is not otherwise resolved.

27. Changes to These Terms

We may update these Terms. The updated version will be posted here with a revised “Last updated” date, and where the change is material we will give you notice.

Your continued use of HandleHero after an update takes effect means you accept the updated Terms.

28. Contact

If you have questions about these Terms, contact: